Why it occurs: Bandwidth limitations, network congestion, outdated equipment.

Resolution steps:

• Check internet speed using online speed tests to verify bandwidth.

• Upgrade internet service plan if bandwidth is insufficient for current needs.

• Optimize router settings and consider upgrading to a newer model for faster speeds.

Why it occurs: ISP (Internet service provider) issues, network congestion, wireless interference.

Resolution steps:

• Contact your ISP to troubleshoot internet connectivity issues.

• Use wired connections instead of wireless to minimize interference.

• Update router firmware and adjust router settings for optimal performance.

Why it occurs: Insufficient firewall protection, lack of encryption, weak password policies.

Resolution steps:

• Update firewall configurations to block unauthorized access and monitor network traffic.

• Implement encryption protocols such as VPNs (Virtual Private Networks) for secure remote access.

• Enforce strong password policies and regular password updates for network devices and users.

Why it occurs: Human error, password complexity requirements.

Resolution steps:

• Use password recovery options provided by the application or service.

• Contact the IT help desk for password reset assistance.

• Implement password managers to securely store and retrieve passwords.

• Recommended Password Managers are: LastPass, NordPass and 1Password  but please do your reasearch on these

• Check https://haveibeenpwned.com/ to make sure your passwords havent appeared in a leak

Why it occurs: Wear and tear, electrical issues, manufacturing defects.

Resolution steps:

• Diagnose hardware issues using built-in diagnostics tools or third-party software.

• Replace faulty hardware components such as hard drives, memory modules, or power supplies.

• Keep hardware clean and properly ventilated to prevent overheating and prolong lifespan.

Why it occurs: Loose connections, outdated drivers, hardware faults.

Resolution steps:

• Check USB connections for physical damage or debris.

• Update USB drivers from the device manager or manufacturer's website.

• Test the USB device on another computer to identify hardware issues.

Why it occurs: Hardware failures, accidental deletion, malware attacks.

Resolution steps:

• Regularly back up important data to multiple locations (cloud storage, external drives).

• Use data recovery software to retrieve lost files if necessary.

• Implement data loss prevention (DLP) policies and educate users on data protection best practices.

Why it occurs: Network congestion, outdated network infrastructure, bandwidth limitations.

Resolution steps:

• Check internet speed using online speed tests to diagnose the issue.

• Contact your internet service provider (ISP) for troubleshooting network issues.

• Upgrade network hardware such as routers or switches if they are outdated.

Why it occurs: outdated hardware infrastructure

Resolution steps:

• Check how much RAM (Random-Access Memory) and CPU (Computing Processing Unit) your computer is using by searching to task manager - Advanced - performance. 

• After the above steps have been completed you should see how much you are using Ideally you want to be using 80% Maximum for optimal perfoamce.

• Upgrade hardware if needed such as RAM or CPU. Sometimes it can be more efficent to upgrade your whole computer.

• Every 2 years processing power is doubled by the latest technology (estimated)

Why it occurs: Neglecting to upgrade hardware or software over time.

Resolution steps:

• • Create a technology refresh plan to regularly update hardware and software.

  • Prioritize critical systems and applications for updates based on security and performance needs.

Why it occurs: Insufficient RAM, software conflicts, hardware issues.

Resolution steps:

• Press Ctrl + Alt + Delete to open Task Manager and force quit unresponsive applications.

• Restart the computer to clear temporary system issues.

• Update device drivers and operating system to prevent future freezes.

Why it occurs: Accidental deletion, formatting errors, malware.

• Resolution steps:

  • Check the Recycle Bin or Trash for recently deleted files and restore them.

  • Use file recovery software to retrieve deleted files if they are not in the Recycle Bin.

  • Implement regular backups to prevent permanent data loss.

Why it occurs: Connection issues, outdated drivers, paper jams, printer settings.

Resolution steps:

• Check printer connections and restart both the printer and computer.

• Update printer drivers from the manufacturer's website.

• Clear any paper jams and ensure proper paper alignment.

• Verify printer settings such as paper size and print quality.

Why it occurs: Hardware or driver issues, overheating, corrupted system files.

Resolution steps:

• Restart your computer to see if the issue resolves itself.

• Update device drivers and ensure they are compatible with your operating system.

• Check for overheating and ensure proper ventilation.

• Use System Restore to revert to a stable system configuration.

Why it occurs: Incompatible software versions, insufficient system resources, corrupted files.

Resolution steps:

• Update software to the latest version available.

• Increase system resources like RAM or CPU if possible.

• Reinstall the software if crashes persist after updates.

Why it occurs: System updates, incompatible software, corrupted system files.

Resolution steps:

• Install the latest updates and patches for the operating system.

• Uninstall recently installed software that may be causing conflicts.

• Use system repair tools such as SFC (System File Checker) to repair corrupted system files.

Why it occurs: Incorrect credentials, account lockouts, network issues.

• Resolution steps:

  • Double-check username and password for accuracy.

  • Reset passwords or unlock accounts through self-service options if available.

  • Verify network connectivity and try logging in from a different device.

Why it occurs: Backup software misconfiguration, insufficient storage space, hardware failures.

Resolution steps:

• Verify backup configurations and schedules to ensure they are running correctly.

• Monitor backup storage capacity and expand as necessary.

• Test data restores periodically to confirm backups are functional.

• Implement a redundant backup solution for critical data.

Why it occurs: Weak passwords, phishing attacks, lack of encryption.

Resolution steps:

• Enforce strong password policies and multi-factor authentication (MFA).

• Train employees on identifying phishing attempts and other social engineering tactics.

• Use encryption for sensitive data both at rest and in transit.

• Conduct regular security audits and vulnerability assessments.

Why it occurs: Bugs in the software, compatibility issues, corrupted installation files.

Resolution steps:

• Check for software updates and install patches released by the developer.

• Reinstall the software to fix corrupted files or configurations.

• Contact software support for troubleshooting steps if the issue persists

Malware attacks

• Why it occurs: Opening malicious email attachments, visiting compromised websites, outdated antivirus software.

• Resolution steps:

  • Run a full system scan using updated antivirus software.

  • Remove any detected malware or viruses.

  • Educate users on safe internet practices and phishing awareness.

  • Keep antivirus software and operating systems updated regularly.